Delivery and Refund Policy
Last updated: 27 October 2026
ClientPoster is a software service delivered electronically; no physical goods are sold and nothing is shipped. This page explains how the packages and credits you buy are delivered and when refunds are made.
1. Delivery
Subscription packages and credit packs are applied to your account immediately once the payment is approved, and the service is performed electronically. The package and credits you buy appear at once on the package and credit screens of your panel.
Your invoice is issued with the billing details you define in the panel, as described in the Terms of Use.
2. Right of withdrawal
Because the service is performed electronically at once and credits are delivered to your account immediately, the right of withdrawal does not apply to purchases you make as a consumer, under Article 15 of the Turkish Distance Contracts Regulation. At the payment step you consent to the service being performed immediately.
Agencies buying the service for commercial or professional purposes are not consumers; those purchases are governed by the Terms of Use.
3. Ending a subscription
You can cancel your subscription at any time with the “Cancel subscription” link on the My plan page. The cancellation takes effect at the end of the paid period (at the end of the year with annual billing) and the service continues until then; on that date your account moves to the free plan and posts scheduled after that date are cancelled. Until that date you can withdraw the cancellation on the My plan page. No refund is made for the remainder of the period.
4. Credits
The monthly credit allowance expires at the end of the period and does not roll over. Credits you buy remain usable as long as you have a paid membership; if the membership ends they are not deleted but frozen, and become usable again when you move to a paid package. Unused credits cannot be converted to cash and are not refunded.
5. Credit refunds for generations
Credits are considered spent as soon as an AI generation starts; not liking the result does not bring the credits back.
If a generation cannot be produced at all because of a technical failure or the AI provider's content safety refusal, the credits spent are returned to your account automatically. For generations delivered only in part, only the delivered part is charged.
6. Incorrect or duplicate charges
If a payment cannot be turned into the service (for example, the same plan is paid twice or your subscription changes while the payment is in progress), the amount is refunded automatically to the card you paid with and you are notified by email. Otherwise, if you believe you were charged incorrectly or twice, write to us at the email address below. Any amount found to be due is refunded to the card you paid with within 14 days at the latest; how long it takes to appear on your statement depends on your bank.
7. Contact
- Legal name
- Demircode - Bülent Demirhan
- Address
- Fatih Sultan Mehmet Mah. Balkan Cad. No: 62 A, Ümraniye / İstanbul
- Tax office / number
- Alemdağ / 2870099966
- info@demircode.com
- Phone
- 0 (543) 326 47 77