Data deletion

Last updated: 17 October 2026

This page explains how to have your data deleted from ClientPoster, including the data we receive from social media accounts such as Facebook, Instagram and LinkedIn that you connect to ClientPoster. You do not need to sign in to read this page.

1. What we keep from connected social accounts

When you connect a social media account (for example a Facebook Page, an Instagram account or a LinkedIn profile) to one of your clients in ClientPoster, authorisation happens on that platform's own screen. For that connection ClientPoster keeps only: the account name and its ID on the platform, the account type, the follower count, the connection status and the expiry date of the access; the access token issued by the platform and the list of permissions you approved. The access token is stored encrypted in the database.

2. Disconnect a social account (immediate)

As soon as you disconnect, the access token is permanently deleted from our database and ClientPoster can no longer access that account. The account name and the connection history (when it was connected and disconnected) remain in your agency's records; to have these deleted as well, follow section 4.

3. Remove access from Facebook and Instagram

You can also remove ClientPoster's access directly on Meta. On Facebook: Settings & privacy → Settings → Apps and websites (Business integrations for Facebook Pages) → ClientPoster → Remove. On Instagram: Settings → Apps and websites → ClientPoster → Remove. After that ClientPoster can no longer access the account; to have the token deleted on our side as well, disconnect as described in section 2 or write to us.

4. Delete your account and all your data

To have your agency account and all data linked to it — users, clients, brand guides, content, image and video files, social account connections and access tokens — deleted, send an email with the subject “Data deletion request” from the email address registered on your account to the contact address below and state your agency's name. If you are writing only about a social account's data, include the platform and the account name.

We confirm receipt by email, verify your identity through the email address on your account, and complete the deletion within 30 days at the latest, notifying you by email. Invoices and commercial records are not deleted for as long as the applicable legislation requires them to be retained.

If you are a client of an agency (for example, you received an approval link), your data is held in that agency's account. You can send your deletion request to the agency or write to us; we will inform the agency and complete your request.

What we process, why, and for how long is explained here: Privacy Policy

5. Contact

Legal name: Demircode - Bülent Demirhan
Address: Fatih Sultan Mehmet Mah. Balkan Cad. No: 62 A, Ümraniye / İstanbul
Tax office / number: Alemdağ / 2870099966
Email: info@demircode.com
Phone: 0 (543) 326 47 77